Skip to content

Terms

How the site works and what an order at nanea means.

Prices

  • All prices are in Armenian drams and include 20% VAT.
  • The price is calculated from the current metal quote, the stones and the work; the figure on the site follows the market. The price in the written order confirmation is final and does not change afterwards.
  • Stones in the Nanea Diamonds section come from the supplier's stock; the price in drams is final, availability is confirmed when you order.

Orders and payment

  • An order is placed once we have confirmed it in writing on WhatsApp: design, metal, stone, size, engraving, price, deposit and lead time.
  • Payment follows the confirmation: by bank transfer, or by card or cash at the workshop in Yerevan.
  • Every piece is made to order to the confirmed specification. The lead time starts once the order is confirmed and the deposit is received; the ready date is stated in the confirmation.
  • Delivery is free in Yerevan and by courier across Armenia; international shipping is arranged on request.

Warranty and returns

  • One year from handover on manufacturing defects: setting, soldering, clasps and stone security. Repair or remake free of charge.
  • A piece of proper quality that matches the confirmed order is not returnable: it is made to individual specification.
  • If the piece does not match the confirmation or has a defect, report it within 14 days of handover: we correct it, remake it or refund in full.

The site

  • Design images are visualisations of the 3D model; the finished piece may differ slightly in tone and sparkle depending on the screen and lighting.
  • Designs, images and texts belong to nanea.
  • The site is available in Armenian, Russian and English; in case of discrepancy the order confirmation message prevails.