Warranty & returns
Every nanea piece is made to order and leaves the workshop only after inspection. This page states what we guarantee and how a question after handover is resolved.
What we guarantee
- Metal: every piece is assayed and hallmarked in the Republic of Armenia.
- Centre stone: it comes with an IGI or GIA laboratory certificate whose number can be checked on the laboratory's website.
- Conformity to the order: the piece is made to the design, metal, stone, size and engraving in your written confirmation.
- Resizing and care: the first resizing at our workshop is free. Cleaning and polishing are free for the life of the piece.
Warranty
The warranty runs for one year from handover and covers manufacturing defects: setting, soldering, clasps and stone security. A piece with such a defect is repaired or remade free of charge.
The warranty does not cover normal wear, damage from impact, loss of the piece or of a stone, or alterations and repairs carried out by third parties.
Returns
Each piece is made to your individual specification, so a piece of proper quality that matches the confirmed order is not returnable — the rule that applies to goods with individually defined characteristics.
If the piece you receive does not match the written confirmation or has a defect, tell us within 14 days of handover. We correct it, remake it or refund the full amount.
How to raise a question
Inspect the piece at handover. Write to us on WhatsApp in the same conversation where the order was confirmed, with a photo if possible. We reply with a decision and a date.